Frequently Asked Questions FAQs for the INSP General Store FAQs for INSP INSP General Store FAQs: 1. What is the INSP General Store? 2. What can I buy at the INSP General Store? 3. What are your clothes made of? 4. Where are the products made? 5. Why is INSP going through another company to sell its products? 6. What is Threadless? 7. Do I have to create a Threadless account to shop for INSP products? 8. I like saving money. Do you offer special discounts, promos, or sales? 9. Do you take phone or mail orders? 10. How do I know shopping on your site is safe? 11. How do I pay for my order? 12. Where are your products shipped from? 13. Do you offer free shipping? How much does shipping cost? 14. Do I have to pay sales tax? 15. Which delivery company ships your products? 16. How long does it take to ship my order? 17. What if I get a notice that my order was delivered, but I didn’t get it? 18. Do you offer gift service? 19. How will I know you got my order? 20. How can I track my order? 21. How do I return an item? 22. How can I find out about sales and new items? 23. I love reading legalese! Where can I find the Threadless terms and conditions, privacy policy, etc.? 24. I have other questions! How can I contact INSP General Store? 1. What is the INSP General Store? Like the general store in an Old West town, the INSP store, via Threadless, has a little bit of everything—all with a Western or an INSP theme. Shop now. 2. What can I buy at the INSP General Store? Lots of things, from T-shirts and tote bags to blankets and bathmats, and all sorts of fun and practical items in between. Many items are printed with original sayings and the INSP cowboy hat logo; others are Western-inspired. All are great to buy for yourself, your home, your family, or as gifts for other INSP and Western fans! Ready to shop? Click here. 3. What are your clothes made of? For clothing, the fabrics vary from one item to the next, but our T-shirts and other apparel are generally made of 100% cotton. Some styles may include polyester or rayon. Because there’s such a wide variety, you’ll find the specific fabrics listed on the individual product pages. For more information, click here. 4. Where are the products made? Except for clothing, most products in the INSP General Store, such as home goods, accessories, blankets, totes, pillows, zip pouches, etc., are manufactured and printed right here in the USA. For complete information, click here. 5. Why is INSP going through another company to sell its products? As you can imagine, opening a store (even virtually) is a huge undertaking. We had so many great ideas for products we felt our viewers and Western fans would love, and we knew we had to find a partner in this venture who would be as passionate about creativity, quality, and customer service as we are. We’re thrilled to partner with Threadless, a company built on compassion, encouragement, high standards, and customer service. 6. What is Threadless? Threadless started out as a T-shirt company in 2000, based in Chicago. Now fully remote, the company has grown to host a diverse marketplace featuring apparel, accessories, home décor, and more, completely created by a community of individual Artist Shops. INSP is happy to be part of this thriving group. For the complete Threadless story, click here. 7. Do I have to create a Threadless account to shop for INSP products? Not at all! There’s no sign-up or login required. You can order easily without creating a personal account. However, there are benefits to creating a Threadless profile. It’s free, helps you keep track of your INSP order history, and more. Learn more about ordering through our shopping partner, Threadless, here. 8. I like saving money. Do you offer special discounts, promos, or sales? Occasionally, we will offer promo codes for sales on specific INSP products. The best way to learn about special offers and new items is to sign up for our newsletter and texts. LINK to sign-ups within the copy. 9. Do you take phone or mail orders? Typically, all orders are processed through the Threadless secure online checkout. If you’re having trouble with the site or are unable to order online, email Threadless at Help@threadless.com. 10. How do I know shopping on your site is safe? We would never want to jeopardize our fans, so we take cyber security and safety seriously—and so does our shopping partner Threadless. All transactions are processed on a secure server. For details on how your orders are processed, click here. 11. How do I pay for my order? At checkout, you may choose to pay with a credit card, PayPal, or Google Pay. 12. Where are your products shipped from? Products are shipped from different locations across the U.S. within the Threadless printing network. If you order several items, they may be split into multiple shipments going out at different times—but you will be charged only one combined shipping fee. Threadless will send you a notice as soon as each item ships. 13. Do you offer free shipping? How much does shipping cost? Shipping cost is based on the weight of your items, the shipping method you choose, and the address receiving the items. Here are typical estimates for products sent via basic postal/standard shipping on orders within the United States. U.S. orders $6.99 for orders totaling under 1 lb $10.49 for orders between 1-2 lbs $13.49 for orders between 2-3 lbs U.S. orders over $99.00 qualify for free postal shipping. For complete details, click here. 14. Do I have to pay sales tax? Yes, but it depends on your state. In general, since orders are custom-printed and shipped from various locations in the country, your items will be taxed as required by the sales tax laws where you live. Though unlikely, there may be exceptions to this. 15. Which delivery company ships your products? As a standard, Threadless ships via DHL eCommerce. They will pick up your order from a Threadless printing center, sort it, and apply the postage. Your package is then taken by DHL eCommerce to your local post office processing center. From there, it’s delivered to you. UPS In some cases, you may be able to select UPS as your delivery option. Post Office Boxes Unlike some online stores, Threadless will deliver to Post Office Boxes. However, at this time, they do not ship to APO/FPO mailboxes. For more info, click here. 16. How long does it take to ship my order? On average, postal shipments take between 2 to 5 business days to arrive after your package has shipped. It could take longer, depending on your local delivery or if there are any delays along the route. If your order doesn’t arrive within 10 days, contact Threadless at Help@threadless.com. 17. What if I get a notice that my order was delivered, but I didn’t get it? If it’s been several days and your tracking number hasn’t updated showing progress on your package’s route, or if you were notified that the package was already delivered and you haven’t received it, first check with your local post office. Sometimes, packages are delivered to the wrong address or to odd locations near your house. Check with neighbors to see if they received your items. Take a stroll around the outside of your house. Perhaps, the package was left at a side door, a garage or back deck? Get more information here. If you’ve exhausted all options trying to locate your package through your local post office and you believe your order is missing in transit, contact Threadless at Help@threadless.com. 18. Do you offer gift service? An INSP mug for a coworker? A sassy Western T-shirt for the next gift exchange? Yes! You can share INSP and Western gifts with friends and family! Though Threadless is not currently set up to send gifts directly through the checkout process, you can email them at Help@threadless.com and they’ll be happy to get your gifts to your recipients. They’ll even send out a special email notifying the recipient that a thoughtful gift is on its way. Get details about gift giving here. 19. How will I know you got my order? Threadless will send you a confirmation email right after they receive your order. If you ordered and haven’t received any communications from Threadless, first check your Junk Mail or Spam folder. If your email doesn’t recognize Threadless as a familiar sender, it may have tossed it into that folder for safety. To avoid this, be sure to add Threadless to your email safe list. Read more here. Or contact Threadless at Help@threadless.com 20. How can I track my order? If you have your order number, you can check your order status here. Don’t remember your order number? Contact Threadless at Help@threadless.com 21. How do I return an item? One of the reasons we are so happy to partner with Threadless is that they have a Happiness Guarantee! If you need to return an item for any reason, reply to your shipping confirmation email or contact Threadless at Help@threadless.com within 60 days and one of their Help Team members will either replace or exchange the item free of charge, or set up a full refund. 22. How can I find out about sales and new items? Sign up for INSP newsletters and INSP texts, visit INSP.com, and browse the store often 23. I love reading legalese! Where can I find the Threadless terms and conditions, privacy policy, etc.? Impressive! You can read all of that and more right here. 24. I have other questions! How can I contact INSP General Store? Our retail partner, Threadless, will handle all customer service inquiries related to the General Store—and they’re happy to help you in any way they can! Here’s how you can chat with them directly: https://support.threadless.com/article/739-contact-us INSP FAQs: 1. Can we watch INSP if we don’t have a TV provider, but just an antenna? 2. Are you available on streaming services? 3. Can I watch INSP online? 4. I frequently see a caption that says “INSP is in HD where available.” Where is HD available now and how can I get it? 5. How can I find INSP in my channel lineup? 6. How can I have INSP added to my lineup? 7. Can I watch INSP if I don’t live in the U.S.? 8. Can I enter an INSP Sweepstakes if I live outside the U.S.? 9. Can I get a list of sweepstakes winners? 10. Your sweepstakes rules state that an email address can only be used once per entry. What happens if I accidentally enter more than once? 11. Why are some scenes edited or deleted from episodes? 12. Why are some episodes of the same show airing the same day not in sequence? 13. Why are certain episodes repeated so frequently? 14. I missed a show. Can you play it again tonight? 15. Why does my picture go from letterbox to widescreen? 16. I have DIRECTV, but I can’t see INSP in HD. How can I make it to work? 17. Why did you change the INSP logo? 18. Why use a cowboy hat? Why not a horse or a boot? 19. I love INSP! I hope you’re not changing the kinds of shows and movies you air, too. 1. Can we watch INSP if we don’t have a TV provider, but just an antenna? No, unfortunately, to watch INSP you must have a television provider. 2. Are you available on streaming services? Yes, we are available on Sling, FuboTV, FrndlyTV, Vidgo, Philo and SelectTV. We hope to be offered on other services in the future. 3. Can I watch INSP online? Since most of INSP’s content is acquired, we do not have the distribution or licensing rights that would permit us to stream much of our programming online. However, occasionally, you will be able to watch select acquired movies online on our FAST channel, Cowboy Way Channel. The robust lineup features many of our original series and movies, including The Cowboy Way: Alabama, Ultimate Cowboy Showdown, Wild West Chronicles, and much more. 4. I frequently see a caption that says “INSP is in HD where available.” Where is HD available now and how can I get it? For several years, INSP has been available in both high definition (HD) and standard definition (SD). We are pleased that INSP now is available in HD in millions of homes. However, the decision to offer HD is made not by us but by each distributor. If INSP’s HD signal is not available in your area, please ask your provider to add INSP in HD. INSP (in both SD and HD) is available free of charge, with no additional costs to you or your provider. 5. How can I find INSP in my channel lineup? The simplest way is to visit www.INSP.com. Then, click Find INSP at the top of the page. Once on our Channel Finder page, you’ll be prompted to enter your zip code and choose your cable/satellite provider from a dropdown menu. Once selections are made, the INSP channel number will appear. 6. How can I have INSP added to my lineup? If INSP is not available in your local listing, contact your cable or satellite provider and let them know you want INSP in your channel lineup. In a few areas, INSP is available only on a tier. In cases like these, it is possible that you may need to update your subscription level. 7. Can I watch INSP if I don’t live in the U.S.? It may be possible to view INSP internationally if you have cable or Direct Broadcast Satellite, but additional software, or a device may be needed. Please contact your provider for more information. 8. Can I enter an INSP Sweepstakes if I live outside the U.S.? Unfortunately, those living outside of the United States are restricted from entering INSP sweepstakes. 9. Can I get a list of sweepstakes winners? Typically, sweepstakes winners are featured in a post on our Facebook page. 10. Your sweepstakes rules state that an email address can only be used once per entry. What happens if I accidentally enter more than once? While our sweepstakes rules state that an email address can be used only once per sweepstakes entry, you will not be penalized if you accidentally enter the sweepstakes with the same email more than once. Multiple entries with the same email address are not counted. 11. Why are some scenes edited or deleted from episodes? When many INSP programs originally aired, their standard length was substantially longer than the standard length of shows today. As a result, they must be edited to fit into these current time slots. Some episodes are not aired altogether because they are too long for broadcast. In addition, INSP is dedicated to providing a “safe” environment for viewers of all ages. This is part of our commitment to both our viewers and our content distributors. Because of this commitment, we thoroughly review every single program, and at times, we may feel it is appropriate to edit certain segments. Some of this edited or deleted content may contain graphic violence, topical adult material, inappropriate language, or other content that might be considered offensive. As a family-oriented network, INSP has adopted a policy of standards and guidelines that help us make these decisions. 12. Why are some episodes of the same show airing the same day not in sequence? INSP’s lineup often carries multiple airings of a popular program. These airings are on different sequences. For example, “Gunsmoke” may air in one timeslot and begin with Season 1, Episode 1, while an airing in a different timeslot may be in Season 3, and a third timeslot might be airing in Season 7. However, EACH timeslot for the show airs in its own episodic sequence. So, if you watch “Gunsmoke” in one timeslot, over the course of several months, you will see the entire collection in sequence. 13. Why are certain episodes repeated so frequently? Please refer to FAQ #12 for more information. If you are watching Loop #1 of a particular show on a particular day, that episode may be shown in another loop a few days later, which will make it seem like we are repeating episodes. If you view the same loop, it will not repeat as often. 14. I missed a show. Can you play it again tonight? While we would love to help you see a show you have missed, our lineup is scheduled months in advance and sent to listing agencies and TV providers. These listing agencies then put the INSP schedule on their guides for you to read and decide which shows you want to watch. These days, most cable and satellite TV providers offer DVR capabilities with their devices, though there may be an additional monthly charge for the service. Contact your TV provider for more info, or consider purchasing a DVR device. 15. Why does my picture go from letterbox to widescreen? INSP tries to provide consistent formatting but we face the challenge that content has been produced in different formats over the years. Some were originally captured in HD/16×9/widescreen, while others were captured in the SD/4×3/letterbox format. If the content was recorded in HD, you will see that format on your screen, and if it was recorded in the 4×3 format, you will see black bars on each side. 16. I have DIRECTV, but I can’t see INSP in HD. How can I make it to work? With your TV on Live (not DVR), press MENU Go to SETTINGS (or Settings & Help) and press Select Find DISPLAY and press Select Find PREFERENCES and press Select Find GUIDE HD CHANNELS and press Select You will see 3 options: Hide SD duplicate Hide HD channels Show all channels Go to Show all Channels and press Select This will take you back one screen, where “Show all Channels” is now highlighted under GUIDE TO HD CHANNELS. Click the EXIT button and return to Live TV. You may get a message informing you the new setting will take a few minutes to go into effect. 17. Why did you change the INSP logo? INSP has changed over the years, now featuring Westerns and action-packed Western style shows, most of which include cowboys, western living, and lifestyles. We wanted our logo to truly reflect our image. 18. Why use a cowboy hat? Why not a horse or a boot? We love horses and boots, but a cowboy hat means something special to us. The cowboy hat symbolizes the “good guys.” We want audiences to look at our logo and know that INSP celebrates heroes, recognizes the good in people, people who stand for justice and doing what’s right. 19. I love INSP! I hope you’re not changing the kinds of shows and movies you air, too. Fear not! Just a logo design change! INSP is the same network you know and love with your favorite stars, Western and action/adventure shows, movies, marathons—entertainment the whole family can enjoy, and something for everyone. See what’s on right now!